Please arrive for your appointment 5 minutes prior to the scheduled starting time. This allows you the time for a relaxed and unhurried experience. Out of respect and consideration, please plan accordingly in order to be on time.
If late arrival is inevitable, your session will be shortened in order to keep on schedule. No full or partial refunds will be given.
At The Sacred Tree Massage & Reiki, we understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, we have adopted the following policies:
If you are unable to give us the minimum 24-hours advance notice, and we are unable to fill your time slot, you will be charged the full amount of what would have been your treatment fee (this includes delayed or cancelled flights). At our discretion this charge will be either automatically deducted from the outstanding balance of an existing “value plan” or gift certificate; otherwise, it must be paid in full prior to your next treatment.
On the other hand, if we are able to fill “your” time slot with somebody else, you will not be charged for that missed appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment.